Chapter 14
Troubleshooting
The messages you're most likely to see, what they mean, and what to do about each one.
Plan2Live tries to say what went wrong in plain words, right where it happened, with a button for the next step. This chapter collects the common ones.
Stems#
| You see | What to do |
|---|---|
| "Plan2Live couldn’t match this folder automatically." | Press Choose Folder or Drive and pick the song's folder. Next time, name the folder after the song (see Folder names). |
| "2 folders match this song" | Press Review Matches and pick one. A key in the folder names helps Plan2Live choose by itself. |
| STEMS NOT FOUND. after you press GENERATE | No stems were found for the songs. Check that your Stems Library is the folder that holds your song folders, then press CHOOSE STEMS LIBRARY. |
| A file marked Needs a track | In Review Stem Matches, choose a track for it, or Skip this stem. |
| "…Plan2Live reads WAV, AIFF, FLAC, MP3, M4A, and CAF files…" | A stem is in a format Plan2Live can't read. Export it again as WAV or AIFF. |
| "Plan2Live stopped searching early because this library is very large." | Move your song folders higher up, or add a more specific folder as your library. |
| "…macOS is not letting Plan2Live use that folder." | Choose the folder again, so macOS gives Plan2Live permission to read it. |
Guide and markers#
| You see | What to do |
|---|---|
| "Reading Guide cues locally. Generate unlocks when this Guide is ready." | Nothing: wait for it to finish. |
| "No spoken section names were recognized, so sections are numbered." | The Guide's timing was used, but no section names were heard. Rename the markers in Live, or check the Guide Language. |
| "No spoken section cues for: …" on the finished card | Those songs have placeholder markers. Rename them in Live, or add a Guide with spoken cues and build again. |
| A Guide that can't be read | Press Try Again, or Build Without This Guide (see If a Guide can't be read). |
| "This Guide audio is too long to analyze safely." | The message says how long a Guide can be. Build without it, or use a shorter Guide file (from version 2.8.3, Choose Song Folder picks the folder again once the shorter Guide is in it). |
| "Guide analysis is queued: … Guides are ahead of this one." | Nothing: Plan2Live reads one Guide at a time, and this one is waiting its turn (from version 2.8.3). |
Saving and building#
| You see | What to do |
|---|---|
| STARTUP DISK FULL | Your Mac's startup disk needs room to build the set, even if your output folder is on another drive. Press Free Up Space on This Mac. |
| OUTPUT FOLDER ERROR, or "Plan2Live cannot save into the folder you chose…" | Press Choose Another Output Folder and pick an ordinary folder. |
| NAME ALREADY USED | A set with this name is already there. Use the button to build under a free name, or rename the project. |
| BUILD BUSY | Another build is running. Wait for it to finish. |
| ACCOUNT NEEDED | Press OPEN ACCOUNT and sign in, then go back to the project. |
| RECOVERY NEEDED | A build was interrupted and Plan2Live needs to check what it left. Press FINISH RECOVERY. |
| "Plan2Live's native engine could not start." | Quit Plan2Live and open it again. |
| This set has very little audio (on Free, from version 2.8.4) | Only a few music stems, or only a click or Guide, would go into the set. Press Check Stems Folders to look at the song with the fewest, or Build Anyway if that's the set you want. See A set with very little audio. |
Planning Center#
| You see | What to do |
|---|---|
| CONNECTION ERROR on the Planning Center screen | Plan2Live couldn't reach Planning Center. Check your internet connection, then press Refresh, or Reload in Settings → Planning Center. |
| CHECK CREDENTIALS (from version 2.8.3) | Planning Center didn't accept the App ID and Secret. Enter them again in Settings → Planning Center (in version 2.8.2 this also showed as CONNECTION ERROR). |
| TOO MANY REQUESTS (from version 2.8.3) | Planning Center asked Plan2Live to wait. Wait a moment, then press Refresh. |
| "This Planning Center plan has no song items to import." (from version 2.8.3, with the label NO SONGS TO IMPORT) | Add the songs to the plan as songs in Planning Center, then import again. |
| A song comes in with no key, tempo or time signature | Fill it in on the song's row. See If something is missing. |
Your plan#
| You see | What to do |
|---|---|
| Premium's card says Coming later (from version 2.8.4) | Premium isn't sold in the app. Plus and Pro are. See Upgrade. |
Custom Templates#
If your template is refused, the message names the file and says why. See When a template can't be used.
Opening and updating#
| You see | What to do |
|---|---|
| "Plan2Live couldn't find a compatible Ableton Live app for this project." | Install the Live version the set was built for, or press Open in Finder and open the .als yourself. |
| "Plan2Live is running from the download window, so it can't update itself." | Drag Plan2Live into Applications and open it from there. |
| "Plan2Live couldn't check for updates. It will try again in 4 hours." (from version 2.8.4) | Nothing: it tries again by itself, or choose Plan2Live → Check for Updates… to try now. See If an update doesn't come through. |
| The set opens in Live, but audio is missing | Open the .als from inside its project folder, and keep the whole folder together when you move it (see Move a set to another Mac). |
Still stuck?#
See Getting help: tell us what happened, and send us the Diagnostics folder if you can.
Something here doesn't match what you see in the app? Email feedback@plan2liveapp.com.