Getting help

E-mail us#

Write to feedback@plan2liveapp.com.

To help us help you, tell us:

• what you were doing, and what you expected to happen;
• the exact words on the screen (a screenshot is perfect);
• your Plan2Live version (in the menu bar, Plan2Live → About Plan2Live), your macOS version and your Ableton Live version;
• whether you typed the setlist or imported it from Planning Center.

Send the Diagnostics folder#

When a build stops, open BUILD DETAILS on the card and press Open Diagnostics in Finder. Attach that folder to your e-mail. It's a small troubleshooting package with build status and error codes only: never audio, file names, folder paths or transcripts.

Tell us from the app#

On a failed card, or a finished one with warnings, Tell us what happened sends us a note. For a Custom Template, use Tell us about your template (see Tell us about your template). Both go out with usage analytics, so if you've turned those off, e-mail us instead.

More help#

• Troubleshooting: the common messages and what to do.
• Install guide: download, install, and what to do if macOS blocks the app.
• FAQ: questions about plans, privacy and the app.